FAQs

Do I need to create an account to purchase?

Although you can do a guest checkout, we would advise to create an account as it would make easy for you to track your order (including viewing order history) and avail discounts and credits.

It will also save you retyping shipping/billing address, making your shopping experience better.

What are the payment options at JeweLook?
JeweLook accepts Visa, MasterCard and American Express. We also accept a number of wallets.
How does JeweLook ship products?

We ship products directly from the source (country), as fast as we can.
Please be assure that all our products go through quality checks before that are packaged and shipped to you. Please check “Shipping Info” on the product screen to see the item’s estimated arrival.

Where does JeweLook ship?
JeweLook ships all over the world. We will ship you via Gati, DTDC and Speed Post (Post Office). We do not ship to PO Boxes and APO Addresses.
What are JeweLook’s shipping rates?

JeweLook charges a flat shipping rate based on the price of your order. Please click on our Shipping Section to learn more about the rates.

What is JeweLook’s return policy?

We understand that sometimes you might just have a change of heart. Our Return Policy can help clarify how to return items in your order. Please feel free to email us if you have questions, we’ll do everything we can.

What if the item is not retainable?

Please give us a shout We are sure we can work something out. #
Also please see our Return Policy.

What if I forget my password?
Please click on the "Forgot Your Password?" link next to the login button.